How booking works
From your first message to your pet’s safe arrival — here’s exactly what to expect, step by step.
- 1
Request a free quote
Fill out the quote form with your pickup and drop-off locations, preferred date, and details about each pet: type, breed, approximate weight, age, and any medical or behavior needs. It takes a few minutes and doesn’t book or charge anything.
- 2
We reply within 24 hours
We review your route and your pet’s needs, and contact you the way you prefer (call, text, or email) to confirm anything we need.
- 3
Get your custom quote
Every trip is priced individually based on distance, service type, number and size of pets, and timing. Your quote confirms the price and whether we can take your date.
- 4
Reserve with a 50% deposit
When you accept the quote, we send a private payment link by text and email. Your trip is booked once we confirm your 50% deposit. The link currently accepts Zelle and Venmo.
- 5
Travel day
We pick up your pet at the agreed time and place. You can follow the route with GPS tracking, and we send photo updates along the way.
- 6
Safe arrival — balance at drop-off
Your pet is handed off at the destination. The remaining balance is due at drop-off.
Good to know before you book
Booking notice
Please request your trip at least 24–48 hours before pickup. Long-distance, holiday, and summer trips are easier to schedule with more notice.
Cancellations
Cancel 72 hours or more before pickup for a full deposit refund; within 72 hours the deposit is non-refundable. One free reschedule with at least 48 hours’ notice, subject to availability. If we ever cancel, you get a full refund.
Where we go
Local rides across Dallas–Fort Worth and long-distance trips across all 50 states. Your quote confirms your specific route. See our service area.
Flight nanny trips
The quote includes airfare, the airline’s pet fee, an airline-approved carrier, and ground transfers. Airline tickets follow the airline’s change and refund rules.
Full details are in our terms and FAQ. Questions? Call (817) 793-3867, text us, or email us.
Ready for step one?
Tell us about your pet and route — it’s free, and we reply within 24 hours.