Terms of Use

About these terms

These terms apply to your use of this website, operated by Mason Paw Transport. By using the site, you agree to them.

Quotes are not bookings

Submitting a quote request does not create a booking, reservation, or contract, and does not obligate you or us. Any price we send is an estimate until we confirm your trip with you.

Deposits and payment

A 50% deposit reserves your trip. After you accept your quote, we send you a private payment link that shows the trip total, the deposit due, and the balance due at drop-off. Your trip is booked once we confirm your deposit, and the remaining balance is due at drop-off. Zelle and Venmo payments are confirmed by us by hand; if card or PayPal payment is offered on your link, it is handled on Stripe’s, Square’s, or PayPal’s secure page.

Cancellations and rescheduling

• Cancel 72 hours or more before your scheduled pickup: your deposit is refunded in full.
• Cancel less than 72 hours before pickup: your deposit is non-refundable.
• You may reschedule once at no charge with at least 48 hours’ notice, subject to availability.
• If we have to cancel your trip, you receive a full refund of everything you paid.
• Flight nanny trips: airline tickets purchased for your pet’s trip follow the airline’s change and refund rules.

Booking notice

Please request your trip at least 24–48 hours before your preferred pickup. Long-distance and holiday trips are easier to schedule with more notice.

Your trip’s details

The specifics of your trip — including price, pickup window, and any required vaccination or health documents — are explained with your quote and confirmed with you before your trip is booked.

Accurate information

Please provide accurate information about your pets and trip, including health, behavior, and size. Inaccurate information may affect pricing, scheduling, or our ability to provide the service.

Website content

Content on this site, including text, logos, and images, belongs to Mason Paw Transport or is used with permission. Blog articles are general information and are not veterinary, legal, or travel advice.

Shop

Mason Paw merchandise is printed on demand and shipped by our print partner, Printify, to U.S. addresses. Prices, shipping, and tax are shown before you pay; we confirm the final total on our server. Orders paid by Zelle or Venmo are sent to production after we confirm the payment. Until our online cart opens, merchandise may still be sold through our previous online store. “Recommended gear” links go to Amazon, which sets its own prices, terms, and policies. As an Amazon Associate we earn from qualifying purchases.

Merchandise returns: you may request a return within 14 days of delivery. Email us with your order number to start a return.

Changes

We may update these terms from time to time. The “last updated” date above shows when they last changed.

Contact

Questions? Email [email protected] or call (817) 793-3867.